NAME

First Name

Last Name

PHONE

(###)

###

####

WHY DID YOU CHOOSE WHITCHER PLUMBING & HEATING? *

CHECK ALL THAT APPLY

A FRIEND OR RELATIVE RECOMMENDED

PREVIOUS GOOD EXPERIENCE

LICENSED & INSURED

LOCAL SMALL BUSINESS

1 YEAR WARRANTY

TRUSTWORTHY/KNOWLEDGEABLE TECHNICIANS

QUALITY PRODUCTS WE CARRY

FAIR PRICES

FINANCING ON TRANE EQUIPMENT

GOOGLE

FACEBOOK OR TWITTER

WHITCHERPLUMBING.COM

RADIO ADVERTISEMENT

PHONEBOOK LISTING OR AD

VETERAN DISCOUNT

SENIOR DISCOUNT

OTHER DISCOUNTS OR SPECIALS

OTHER

HOW DID YOU ACCESS OUR CONTACT INFORMATION? *

CHECK ALL THAT APPLY

PHONE NUMBER SAVED IN PHONE

WWW.WHITCHERPLUMBING.COM

GOOGLE

FACEBOOK

OTHER ONLINE SOURCE

REFRIGERATOR MAGNET

STICKER ON EQUIPMENT

BUSINESS CARD

RADIO ADVERTISEMENT

PHONEBOOK LISTING OR AD

I DON'T REMEMBER

WHAT WOULD YOU LIKE US TO DO BETTER? *

CHECK ALL THAT APPLY

CLEAN UP BETTER

OFFER MORE REPAIR OPTIONS

BE CLEARER WITH UP FRONT PRICING

QUICKER RESPONSE TIME (APPOINTMENT SCHEDULING)

QUICKER JOB CIMPLETION TIME (REPAIR TIME)

OFFER EVENING APPOINTMENT TIMES

OFFER SATURDAY APPOINTMENT TIMES

HAVE BETTER COMMUNICATION

NOTHING - COMPLETELY SATISFIED

WHEN YOU CALLED TO SCHEDULE AN APPOINTMENT, DID THE PERSON ON THE PHONE... ? *

CHECK ALL THAT APPLY

EXPLAIN UP FRONT PRICING

HANDLE CALL EFFECTIVELY

OFFER SCHEDULING OPTIONS

ACT PROFESSIONALLY

QUICK TO RESPOND

PUT YOU ON HOLD

WAS YOUR TECHNICIAN'S PERFORMANCE...? *

CHECK ALL THAT APPLY

COURTEOUS

KNOWLEDGEABLE

PROFESSIONAL

HELPFUL

RESPECTFUL OF YOUR HOME

INFORMATIVE

FRIENDLY

HONEST

COOPERATIVE

DID YOUR TECHNICIAN...? *

CHECK ALL THAT APPLY

EXPLAIN WARRANTY

ANSWER QUESTIONS

CLEAN WORK AREA

SOLVE THE PROBLEM

EXPLAIN DISCOUNTS

WORK EFFECTIVELY

EXPLAIN COSTS & OPTIONS BEFORE STARTING WORK

EXPLAIN & SHOW THE UP-FRONT PRICE GUIDE

EXPLAIN NEW EQUIPMENT (IF APPLICABLE)

DID WE ARRIVE WITHIN THE APPOINTED TIME SLOT? *

YES

NO

NOT SURE

IF NO, DID WE NOTIFY YOU OF THE TIME CHANGE?

YES

NO

NOT SURE